The group shall consist of two separate teams of Lay Members who are registered patients of Pound Hill Surgery and Copthorne Surgery and any other surgeries that the Partners of Pound Hill Medical Group (PHMG) shall establish in the future.
(In this context, a Lay Member shall be a Patient who does not receive a regular salary or wage paid via the payroll of PHMG or the NHS.)
The teams shall be known as:- (a) The Patient Participation Team (PPT) (see Section 3) (b) The Patient Representative Team (PRT) (see Section 4).
The number and eligibility for Patients to be included in the PPT shall be decided by the Practice Manager and the Chair of the PRT.
The objectives of the team shall be to:- (a) constructively review the organisation and running of the Surgeries for the benefit of the Patients (b) suggest ways of improving the overall operation of the Surgeries (c) act as a voice for Patients by which issues and concerns can be raised, discussed and reviewed with the Practice Manager, also ensuring that Patients receive a timely response to queries and concerns (d) provide Patients with regular updates on the work of the PRT using appropriate methods of communication (e) discuss and review, via the Chair of the PRT and the Practice Manager the Patient reports held in the Compliments and Complaints file in the Practice Quality System on a regular basis and to ensure Patients receive an appropriate response (f) be familiar with the services provided by PHMG, ensure that these are communicated to Patients in an appropriate manner and to suggest any changes or additions that could assist Patient health and well-being (g) review these terms of reference on a by-annual basis.
5.2 The PRT shall meet a minimum of five times a year, normally at Pound Hill Surgery. The dates of meetings and the agenda will be agreed between the Chair and the Practice Manager.
5.3 One of the meetings will be to discuss the results of the Patients Survey sent to members of the PPT and such other patients as shall be agreed between the Chair and the Practice Manager.
5.4 The PRT shall , in agreement with the Practice Manager, invite guests to its meetings to provide information that would be useful to it.
5.5 In agreement with the Practice Manager, the Chair will agree for minutes to be taken of its meetings and published to members and Patients.
5.6 All Patients who have volunteered to be members of the PRT will be expected to attend meetings or inform the Chair or the Practice Manager of their apologies for absence. Any member who fails to attend three consecutive meetings of the PRT without good cause shall be deemed to have resigned their membership.
5.7 All members attending meetings of the PRT shall sign in, and the minutes of the meeting shall record their presence and those who have given apologies for absence.
5.8 The Chair, in consultation with the Practice Manager, shall have the authority to call additional meetings of the PRT if this is required. 5.9 Between meetings, the Chair shall have the authority to act on behalf of the PRT in any discussions/actions with the Practice Manager that arise, and shall report these to the next meeting of the PRT as an agenda item.
5.10 At its first meeting each calendar year, the PRT shall appoint one of its members to be their representative at the Crawley CCG Clinical Representative Group (CPRG) and also nominate a reserve representative. These representatives to the CPRG shall provide the PRT with written reports of the meetings they attend.
PHMG will also support the PPT and the PRT with administrative support as needed.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Minutes of meeting on 20 June 2018
The Pound Hill Medical Group will be asking a selection of our patients on a monthly basis if they would recommend the Practice to a Friend or Family Member and seeking positive and constructive feedback. If you would like to take part please follow this link:
This month we had a return that 97% would definitely recommend or likely to recommend the Practice to a Friend of Family Member.
We would like to thank all of our patients for their patience while we have been implementing the Electronic Prescribing Service and would encourage any patient who has not yet signed up to speak to their pharmacist or the reception staff at the practice.
We are currently in the process of increasing the skills of our health care assistants here at the practice with the intention that the extra services they pick up will free up our practice nurse.
We would encourage any patient to sign up to our Online booking services where you can book appointments up to 4 weeks in advance with a GP of your choice.
Also we would like to remind all patients that we have an Acute Illness Clinic run by our trained Triage Nurses from 8:00am to 12:00am every morning who would call you back and be able to deal with any urgent medical issues on that day.
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