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Appointments & Enquiries

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Telephone Access Time 

Our telephone lines are now open form 8:00am for booking appointments(Monday to Friday).

In a recent patient survey it was highlighted that one of the issues with the service we provide was accessing the surgery by telephone. Currently both the phones and appointments start at the same time which causes frustrations – by starting phones earlier we hope to avoid this. The surgery doors will be open at 8:00 as well as internet appointments.

Please be aware that during the hours of 8:00 to 8:30am we ask you to only call the surgery if you require an appointment or in an emergency.

If you no longer require a booked appointment please remember to cancel this which can be done by using the internet facility or by calling the surgery.

Our appointment system includes a selection of book on the day appointments. These become available at 8.00am each day. Also several telephone consultation slots will be available which can be booked by telephoning the Surgery.

Make the Most Of Your Visit To The Doctor 

An average appointment lasts 10 minutes. Be prepared to tell your story. Consider taking a partner or close friend to help you describe a health problem and ask them to prompt you. You must get across what’s really worrying you and if you are anxious your mind may go blank, or if you are embarrassed you’ll sidestep the issue. A companion will jump on inaccuracies such as “I hardly drink at all” or “I never snore”. 

Take notes, ask questions. If you do not understand what is being said ask for it to be explained again in plain English. 

Find out about your family medical history. It does not mean you will have the same problems but any risk needs to be taken in to account by the Doctor.

Boost your confidence by making a list of symptoms beforehand and rehearse how you will answer questions such as, “Where is the pain?” or “How long have you had it?”

If you have more than one problem to discuss ask for a double appointment. 

Chaperones

If you feel that you will need a chaperone during your appointment please mention this at the time you make your booking, or if you forget please advise the receptionist on arrival at the surgery.

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