Friends and Family Test
The Pound Hill Medical Group will be asking a selection of our patients on a monthly basis if they would recommend the Practice to a Friend or Family Member and seeking positive and constructive feedback. If you would like to take part please follow this link:
https://www.iwantgreatcare.org/gpsurgeries/pound-hill-medical-group
February 2024
This month, 97% of our patients said the service they received from us was good or very good. Some of the comments we received included:
“Doctor was very attentive and understood about my health problems. Doctor made me feel he cares about me as a person.”
"Understanding and empathetic doctor who books next appointment directly to ensure continuity of care."
"Everyone I spoke to was helpful and welcoming. It was easy and went very smoothly. Thank you."
"Doctor Woolner is exceptionally thorough and I felt like my baby has been looked after with the utmost care. She is the best GP I have seen."
"Appreciate the professionalism and medical care provided. The receptionists have a caring approach. It's an overall outstanding practice."
We would like to thank all of our patients for their patience during this period of high demand. Our reception team work very hard to answer calls as quickly as possible at 8am, so even if you hear a high queue number, we will get to your call quickly.
We are working to offer more appointments to patients, including extended access clinics in the early mornings and late evenings. We would encourage any patient to sign up to our Online booking services where you can book appointments up to 4 weeks in advance with a GP of your choice.
We would also like to remind all patients that we have an Acute Illness Clinic run by our trained Triage Team from 8:00AM to 12:00AM every morning who will call you back and can deal with any urgent medical issues on that day.