Latest News

E-Consult service when the Practice telephones are closed at lunchtime

From Wednesday the 5th of May when the Practice telephones are closed during the lunch hour of 12:30 to 1:30 patients can now access the E-Consult Service requesting assistance with you medical or administrative query.  If needed, a secure message will be sent to us and we will aim to reply within 1 working day.  Please do not use this service for urgent matters or life threatening issues, please call NHS 111 or the emergency services on 999.

Referral to Pharmacy for minor ailments

The Reception team may refer you to a local pharmacy for help with some minor ailments and you can either contact the pharmacy direct or they pharmacist will call you over the day to help.  The type of things we will be referring to them are:

  • Coughs, Cold and Flu like Symptoms
  • Diarrhoea
  • Ear Discharge or Ear Wax Earache
  • Eye - Red or Irritable
  • Eye-  Sticky or Watery
  • Sore Throat
  • Vomiting

We welcome this service that our Pharmacies are now able to provide and hope this will help alleviate the continued pressure we have seen over the past 6 months.

Perry Anderson, Practice Manager January 2022

Patient List Capped at Poundhill and Copthorne Surgeries

The Poundhill Medical Group has experienced a high level of new patients joining the surgery in the past year which has put tremendous pressure on the Practice and the service we provide. We have reached the point where we are struggling to meet the needs of our patients on a day to day basis and we have therefore made the decision to cap our practice list.  This means that you will need to be allocated to a GP Practice in the area which may be the Poundhill Medical Group or one of the other local Practices.

Please contact West Sussex Clinical Commissioning Group GP Allocation team on:

07425 616194

or email then at 

Further information can be found at: 

We will be reviewing this decision regularly as we hope that our overall practice size will reduce over the next few months.

Please be patient....and kind

The Practice continues to experience an unprecedented level of demand and while we have increased capacity for all of our clinicians where we can, we still have longer waits for routine appointments and not always able to meet the need for urgent appointments on the day.  We appreciate the patience that many of you have shown but would like to highlight that abuse and threats to our staff will not be tolerated and may result in the removal from our Practice list.  We have had several incidents lately where receptionist and clinicians have felt unsafe in the Practice and this is unacceptable. 

Perry Anderson, Practice Manager

Covid19 Booster Vaccinations

We have started the Booster Vaccinations for our patients in the eligible groups. We will be contacting patients in the riskgroups when they become available.

Please do not call the Practice until you have heard from us as this is an extremely busy time for us.  We appreciate you understanding and support.

Face Covering still required when you visit the GP Practice

NHS England have announced that face masks will be required when in a NHS or GP premises from Monday the 19th of June.  We ask you please to respect this rule when come to the Practice.

A Big Thank You to all our Patients!

Today I arrived early at work to find a gentleman waiting at the surgery door (about 6:15AM!).  Slightly apprehensive as I approached him, he handed me two boxes of chocolates and a bottle of wine to say thank you for the care that he had from the Surgery last week from a doctor and nurse here and that he felt 'right as rain' by Saturday.  He told me he was so grateful that we were his Practice and that he always had a good experience with us.  He said he know I always started early and wanted to catch me before we got busy.

So first, what a great way to start the week!  And second, it got me thinking that whilst we have been incredibly busy since the start of the pandemic in changing the way we work, it has only been possible because of you as patients and our community have adapted to those changes.  We have not always got it right, but you have helped by being aware of the pressures the Practice has faced and been understanding when we have not been able to deliver the service we have in the past.

So just a big thank you to all of our patients and our community for your support!

Perry Anderson, Practice Manager

Carers' Support Services Newsletter

Please see below link to the Carers News Letter

Face Covering when attending the Practice

From today we are asking all patients to wear a face masks or face covering when they attend the Practice. Please see government recommendations in this link. We appreciate your support in helping us protect you, your community and our staff.

Dr Williamson and Dr Procter are retiring!

After over 30 years with the Poundhill Medical Group Dr Williamson and Dr Procter will be retiring from the Practice on the 30th of June 2020.

We estimate they have seen nearly ½ million appointments together during their time with the Practice providing an amazing service to your community.  They will be sorely missed.

We would like to welcome Dr Deakin to the Partnership in July and Dr Grace Barden will be joining us as a salaried doctor in August.

Your Practice is Open

Both the Poundhill and Copthorne Surgeries will be open fully from Monday the 4th of May but we have changed how we are working to help protect our patients, our staff and our community.  We ask that you don’t come to either practice unless absolutely necessary or asked to do so by one of our team and have been putting in place lots of things to help with this.

GP and Physician Associate (PA) Appointments

All GP and PA appointments will be by telephone in the first instance and if the clinician you speak to is not able to help over the phone they can arrange for photos to be sent to us securely, a video consultation or a face to face appointment if required.

Nurse and Health Care Assistant (HCA) Appointments

When requested to do so by one of our team you will be given a face to face appointment with one of our Nurses or HCAs.  We are spacing out appointments times as much as possible to limit the number of people we have in the Surgeries at any given time.

Acute Illness / Triage Appointments

These clinics are running as normal between 08:00 and 12:00 each day and a clinician will call you back to discuss any acute illness issues.

Online Appointments – Telephone only

We have turned on the function to allow you to book telephone appointments with the GPs or Physician Associate online for that day from 8:00AM.  We will also have a handful of routine telephone appointments that will release over that week for you to book up a few days in advance.  Whilst these appointments have booked time slots, please be aware the clinician may call you earlier or later depending on how busy we are.


Please do not come to the surgery to request your repeat medication but use the online system to request directly, email us at , or call the pharmacy to request this.

We are sending all medications, where possible, direct to your chosen pharmacy electronically. 

Everything else

Most things we are able to deal with over the phone, by email or text.  If you are unsure if you need to come in for something, please call us first to check.

Essential and non-essential service

We continue to provide all essential service to our patients but have suspended some non-essential things like routine medication reviews, health checks and minor procedures.  This is to limit the number of people having to come into the surgery during the current pandemic.  We hope to have all services fully restored in the near future.

If you are unsure about any aspect of your care or the services we are providing and how to access them, please call our reception team who are here to help.

From the Partners and the whole team, Poundhill Medical Group

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