We have different ways you can contact us if you want to give feedback or make a complaint.
Complete our feedback form
This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.
You’ll be asked to answer a short form which asks you about the experience you’ve had using our services.
This type of feedback is anonymous, which means we will not know who it is from.
Join our Patient Participation Group (PPG)
We are very fortunate at Pound Hill Medical Group to have an active and engaged PPG, who meet quarterly with us to discuss issues relevant to patient care. We also have a virtual group who we will send messages letting you know about exciting news at the practice, and inviting your opinion on ideas for change.
NHS Reviews
You can leave detailed reviews about the services you have received at our practice on the NHS website. This feedback is reviewed by the NHS.
Complaints
Most issues can be sorted out at the time they happen and with the person involved. Please let us know if you have an issue to help us help you.
If your problem cannot be sorted out in this way and you wish to make a complaint, please put this in writing to our practice manager.