We welcome compliments, suggestions or concerns about the services you have received from the doctors or any staff working in this practice.
We operate a practice complaints procedure as part of an NHS system.
As a patient of the NHS, you have a right to:
- Have your complaint dealt with efficiently
- Have your complaint properly investigated
- Be informed of the outcome of your complaint
- Take your complaint to the Health Ombudsman if you are not satisfied with the outcome
Our aim is to give you the highest possible standard of service, and we try to deal quickly with any problems that may occur.
If you would like to discuss a complaint or the complaints procedure please contact Tina Coulson, our Practice Manager, on 01293 540 620. You can also write us a letter or email us at sxicb-wsx.pound_hill.reception@nhs.net.
If you would like advocacy support when making a complaint, you can contact Healthwatch West Sussex.
If you are not happy with our response, you can ask the Health Service Ombudsman for an independent review.
If you have a complaint about a service from another NHS organisation, NHS Sussex has a list of where you can complain.
Practice Compliments
We are continuously overwhelmed by the number of compliments that we receive at the practice and we really appreciate the time and effort our patients take to do this. It is a great morale booster to those individuals who are on the receiving end as well as the whole team here so please keep them coming!
You can send a compliment by letter or email us at sxicb-wsx.pound_hill.reception@nhs.net. You can also leave a review on our NHS profile. We read all of these and pass them to the staff involved. Thank you so much to everyone who takes the time to send in their thoughts.