Friends & Family Test

Non-urgent advice: The Friends and Family Test

The “Friends and Family Test” helps us understand whether our patients are happy with the service we provide, or where improvements are needed. It’s a quick and anonymous way to give your views after you contact the practice. Thank you to everyone who fills out the form. We really appreciate your feedback.

Fill out our Friends & Family Test

Please do not include your name. This is an anonymous form.

Overall, how was your experience of our service?

Friends & Family Test Results

Last month, our patients said:

“Having a Saturday surgery is so helpful as I work during the week it’s hard to fit in an appointment or to call at 8am due to doing the school run. I booked this appointment online for a Saturday, the online service is a godsend and to have a Saturday option is perfect for people like me in similar situations.”

“Kind and empathetic listener, Dr Ganeshkumar is a wonderful GP”

“I was able to get an appointment for the same day, the reception staff was helpful and friendly, the doctor we saw was very kind towards my son made him feel comfortable and done all the tests went above and beyond.”

“I rebooked a follow up with Ms Hillyard and I have never felt so comfortable talking to medical person. She treats me like a human being and not a nuisance. Brilliant thank you.”

“Joanna did great job taking the blood test. Jovial, pleasant professional. Thank you.”

“The surgery at Copthorne is amazing, great doctors who care, and the support staff are very friendly.”

2025

January96% good or very good
February96% good or very good
March95% good or very good
April96% good or very good
May92% good or very good
June95% good or very good

2024

January97% good or very good
February97% good or very good
March97% good or very good
April95% good or very good
May97% good or very good
June94% good or very good
July96% good or very good
August94% good or very good
September94% good or very good
October98% good or very good
November97% good or very good
December96% good or very good

2023

April93% good or very good
May97% good or very good
June95% good or very good
July97% good or very good
August97% good or very good
September97% good or very good
October97% good or very good
November97% good or very good
December97% good or very good