Friends & Family Test

Non-urgent advice: The Friends and Family Test

The “Friends and Family Test” helps us understand whether our patients are happy with the service we provide, or where improvements are needed. It’s a quick and anonymous way to give your views after you contact the practice. Thank you to everyone who fills out the form. We really appreciate your feedback.

Fill out our Friends & Family Test

Please do not include your name. This is an anonymous form.

Overall, how was your experience of our service?

Friends & Family Test Results

Last month, our patients said:

“Dr Kuipers is a very caring friendly doctor with a wonderful manner. The reception team Diane and Karen are both lovely ladies… always with a smile.”

“Jackie the nurse was knowledgeable and thoughtful and kind. Very impressed.”

“First time I’d met Dr Woolner and I found her extremely professional, attentive and courteous. My appointment was on time and I was very pleased with my experience.”

“The examination was explained to me so I understood what was going on. The person examining me was thorough, kind and gentle in her manor without being rushed. I felt confident, which was so important to me.”

“Many thanks for the excellent attention given to my husband’s medication request. Without such care he would have been without vital medication over the Bank Holiday weekend. I cant thank you enough.”

“This was the most impressive and thorough appointment I have ever had. Dr Charles-Edwards was so professional and friendly, explaining each process and answering all of my questions. Within a couple of hours the hospital had called to set me up with a follow up appointment. Thank you so much.”

2025

January96% good or very good
February96% good or very good
March95% good or very good
April96% good or very good
May92% good or very good

2024

January97% good or very good
February97% good or very good
March97% good or very good
April95% good or very good
May97% good or very good
June94% good or very good
July96% good or very good
August94% good or very good
September94% good or very good
October98% good or very good
November97% good or very good
December96% good or very good

2023

April93% good or very good
May97% good or very good
June95% good or very good
July97% good or very good
August97% good or very good
September97% good or very good
October97% good or very good
November97% good or very good
December97% good or very good