Please be respectful to our reception team

Sadly, our reception team have been experiencing a higher level of abuse from patients recently.

90% of contacts with the NHS happen every day in general practice, and that all starts by speaking to the GP reception team. These staff hear things that will break most people’s hearts. They hear them every day. The emotional weight of patient stories is very heavy. But they are doing their best to help people in need, to give them the time to tell their story and arrange the help required. Sadly, too often they are met with hostility and vitriol from patients who don’t understand the integral, but difficult role they perform.

Please be patient with our staff. You don’t know what happened on the call they just took.