18th August: Your experience joining the practice

Pound Hill Medical Group recently became accredited as a Safe Surgery, promising to make sure that a lack of ID or proof of address, immigration status or language do not prevent patient registration. Everyone is entitled to primary care in England, no matter your citizenship or immigration status. We will ensure that our practice offers a welcoming space for everyone who seeks to use our services.

We sent out a survey to the last 100 people who registered at the practice, to ask about their experience. Most people said it was very easy to register once they had their allocation letter, and over 50% gave us a 9 or 10 out of 10 when rating how helpful our staff were, which is always nice to hear! One suggestion that came in was that it would be helpful for new patients to be told who their usual GP is. From now on, we will send a text to newly registered patients, letting them know which doctor is their named accountable GP. Thank you to everyone who responded for helping us improve our services for new patients joining the practice.