Regular newsletters are produced for patients and these are available in reception.
There is a special “pram park” outside Pound Hill Surgery where prams and pushchairs can be padlocked. Patients are asked to make use of this facility as bringing them into the surgery contravenes fire and health and safety regulations.
CHANGE OF PATIENT DETAILS
Please notify the practice immediately of any change of name, or address, giving us the postcode and any new telephone number.
Certain services and examinations are not covered by the NHS and a charge will be made in accordance with the British Medical Association (BMA) recommended fees. These include pre-employment medicals, HGV and PSV licences and insurance medicals, as well as private certificates for holiday cancellation, fitness to travel, travel vaccinations etc. Please ask at reception for details of the charges involved.
FREEDOM OF INFORMATION
The Pound Hill Medical Group subscribes to the NHS Freedom of Information publication scheme.
Please click [HERE] to link to the NHS Freedom of Information (FoI) website.
SUGGESTIONS AND COMPLAINTS
We endeavour to provide a friendly and helpful service to all our patients at all times. If you have any helpful comments to make then please send them to the practice manager. If you do have a complaint, please make this in writing to the practice manager, who will then start the formal practice complaints procedure.
If you prefer, you can use our on-line facility to write to us. Please click [HERE] for further information.